Istanbul Airport Meet and Greet
Turkey Airports Assistance provides meet and greet at Istanbul Airport. A greeter meets your flight at the arrival gate with a name board, takes you through the fast-track lane at passport control instead of the public queue, helps at baggage reclaim and customs, and stays with you until you reach your car. Available 24 hours a day.
What happens, step by step
At the gate. Your greeter is waiting as you come off the aircraft, holding a name board with your name on it. You do not have to find anyone or call anyone.
Passport control. You are taken to a dedicated fast-track lane rather than the public queue. Every passenger still passes through immigration; what changes is the line you stand in.
Baggage and customs. Your greeter stays with you through baggage reclaim and helps with the trolley and the customs channel.
To your car. You are walked to the exit and handed over to your driver or transfer. The service ends when you are on your way, not at the terminal door.
If you are connecting to another flight rather than leaving the airport, Istanbul Airport transit assistance is the service you want instead.
What is included
- A greeter meeting you at the arrival gate with a name board
- The dedicated fast-track lane at passport control
- Assistance at baggage reclaim and through customs
- Escort to your car or transfer
- Lounge access at Istanbul Airport, where the IGA Lounge is included in the service
- A team reachable 24 hours a day, before and during your arrival
If your flight is delayed
Your greeter monitors the flight and adjusts to the new arrival time. A delay moves your meeting time; it does not lose your booking. If a flight is diverted or cancelled, our operations team reviews the booking against the circumstances and the applicable service terms.
Travelling with someone who needs wheelchair assistance
Formal wheelchair and reduced-mobility assistance is provided by your airline, not by us, and it must be requested from the airline in advance — Turkish Airlines asks for at least 48 hours’ notice. Where that has been arranged, our greeter can coordinate with the airline’s ground staff and help connect you with it on arrival. Our service is additional to the airline’s assistance and does not replace it.
Where else this is available
The same service runs at eleven Turkish airports: Istanbul (IST), Sabiha Gökçen (SAW), Antalya (AYT), Ankara (ESB), Izmir (ADB), Bodrum-Milas (BJV), Dalaman (DLM), Kayseri (ASR), Konya (KYA), Nevşehir (NAV) and Trabzon (TZX). Lounge access is included at Istanbul Airport. At the other airports it is not part of the service.
How to book
Send your flight number, date, and how many passengers and bags are travelling. Each booking is quoted individually, because the price depends on the airport, the number of passengers, the date and the luggage. Taxes are included in the figure you are given, and there are no separate charges for anything inside the quoted service. Payment is taken at the time of booking, by card, through Stripe or PayPal.
You can change or cancel a booking free of charge up to 48 hours before the scheduled flight time. Within 48 hours, or a no-show, is charged in full. The full terms are on our Cancellation and Refund Policy page.
Questions
Is fast-track the same as skipping immigration?
No. Fast-track means you use a dedicated lane at passport control rather than the public queue. Every passenger still passes through immigration, and the decision always rests with the border authorities. What changes is the queue, not the process.
How far in advance should I book?
As early as you can, so the greeter and the airport arrangements are confirmed for your flight. Send your flight number and date and we will confirm what is possible.
Is this an official airport or airline service?
No. This is a private commercial service, not operated by or affiliated with any airport authority, airline or government body. It is delivered with local handling partners at each airport.
Who will I be dealing with?
Turkey Airports Assistance is a trading name of Universal Travel Assistance LLC, registered in the United Arab Emirates, trading since 2018. Our reservations team answers in English, 24 hours a day, on +971 56 578 8699 and on WhatsApp.