Four steps · one confirmation
Choose your service
Arrival, departure or transit — pick the welcome that fits your trip.
Share travel details
Flight number, date, airport and party size — that's all we need.
Confirm & pay securely
Instant confirmation and a dedicated agent assigned to your booking.
Be welcomed on arrival
Your greeter is waiting, name in hand. Everything else, we handle.
11 stations · all three services
Why travellers choose us
24/7 concierge
A real person on the line at any hour, in any timezone — before, during and after your flight.
Personalised meet & greet
A dedicated greeter with a personalised name board welcomes you the moment you arrive.
Discreet & private
Trusted by executives, families and dignitaries. Your travel stays entirely confidential.
Seamless experience
Arrival, departure or transit — every detail coordinated for a comfortable, hassle-free journey.
Transparent pricing
Clear, fixed rates with no surprises at the curb. What you're quoted is what you pay.
What is VIP airport assistance in Turkey?
It is a meet-and-greet service. A greeter meets you at the aircraft door or the terminal entrance, takes you through the dedicated lane at passport control, helps at baggage reclaim and customs, and walks you to your car. We operate at eleven Turkish airports, including Istanbul (IST) and Sabiha Gökçen (SAW).
How much does VIP arrival at Istanbul Airport cost?
Rates depend on the airport, the service and the size of your party. You are quoted a fixed price before you confirm, so there is nothing extra to pay at the curb.
How far in advance should I book?
Twenty-four hours is comfortable, and we regularly arrange same-day bookings. For groups over five people, or for general aviation and crew, give us two days where you can.
Which Turkish airports do you cover?
Istanbul (IST), Sabiha Gökçen (SAW), Antalya (AYT), Ankara Esenboğa (ESB), Izmir (ADB), Bodrum and Milas (BJV), Dalaman (DLM), Kayseri (ASR), Konya (KYA), Nevşehir Kapadokya (NAV) and Trabzon (TZX).
Can you help if my flight is delayed?
Yes. We watch your flight from the moment the booking is confirmed and move your agent with it, at no extra cost. There is nothing you need to do.
Do you meet passengers who need a wheelchair or extra time?
Yes. Tell us when you book and we arrange a wheelchair at the gate and an agent who will not rush you. Families with young children are welcomed the same way.
Is the fast-track service included?
The fast-track lane at passport control is part of every arrival, departure and transit booking, along with baggage assistance and a porter. Lounge access is included at Istanbul Airport. At the other airports it is not part of the service.
How do I check the status of my booking?
Every confirmed booking gets a reference such as TAA-2026-4471. Enter it in the Track booking section of our website to see your agent, your watched flight and your car.
Enter the reference from your confirmation and we will open a message to the booking desk with it already filled in. A person answers, day or night. Live self-service tracking is not available yet.
