Cancellation and Refund Policy

Turkey Airports Assistance is a trading name of Universal Travel Assistance LLC, registered in the United Arab Emirates (Formation Number 1802842, VAT 100602663500003). This page sets out how bookings are paid for, changed, cancelled and refunded.

Booking and payment

Payment is taken at the time of booking, by credit or debit card, processed by Stripe or PayPal.

Each booking is quoted individually. The price depends on the airport, the number of passengers, the date of travel and the number of pieces of luggage. Taxes and VAT are included in the quoted price, and there are no separate charges for items included in the quoted service.

Changing or cancelling a booking

You may cancel a booking, or change the number of passengers on it, up to 48 hours before the scheduled flight time, free of charge.

Cancellations made within 48 hours of the scheduled flight time, and no-shows, are charged in full.

If the service is not delivered

If a service is missed or fails, the case is reviewed by our management and operations team. Each case is assessed on its circumstances and against the applicable service terms. Where the failure is determined to be ours, the refund is initiated within 48 hours of that decision.

Flight delays, diversions and cancellations

Delays. Your greeter monitors the flight and adjusts the service to the updated arrival time. A delayed flight does not lose the booking.

Diversions and cancellations. The situation is reviewed by our operations team against the circumstances and the applicable service terms. Where the service cannot be provided and a refund applies, it is initiated in line with the refund process above.

Contact

Universal Travel Assistance LLC
Business Village, Property No. 803A-29, P.O. Box 87556, Dubai, United Arab Emirates
Phone and WhatsApp: +971 56 578 8699, answered 24 hours a day
Email: booking@mailuaa.com